Frequently Asked Questions
Everything you need to know about shopping with The Sex Shed.
Will the packaging be discreet?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers with no mention of 'The Sex Shed' or the contents. The return address will list a generic sender name to ensure your privacy.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for intimate items?
Due to the intimate nature of our products and for health and safety reasons, we cannot accept returns on opened or used items. If a product arrives defective or damaged, please contact us within 14 days for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Klarna or Afterpay. Your billing statement will show a discreet charge.
Are your products body-safe?
Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and stainless steel. We prioritize phthalate-free and non-porous products for your safety.
What should I do if my toy stops working?
Most of our electronic products come with a manufacturer's warranty. If you experience a technical fault, please reach out to our customer support team with your order number and a description of the issue so we can assist with a warranty claim.