Returns & Exchanges

Due to the intimate nature of our products, we offer a 30-day return policy for unopened, factory-sealed items to ensure the highest standards of hygiene and safety for all our customers.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unopened packaging with all security seals intact, as we cannot accept returns on used or opened intimate goods.

• 2.
  Contact Support

  Email our discreet customer service team with your order number to receive a Return Merchandise Authorization (RMA) number and the return shipping address.

• 3.
  Pack Securely

  Place the item in plain, discreet packaging to maintain privacy and include your RMA form inside the box to prevent processing delays.

• 4.
  Receive Refund

  Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.